About Us

AETN Asia Pte Ltd ("AETN" or "we" or "us") owns, operates and/or provides this and other websites, web pages, mobile/tablet/desktop applications, widgets, blogs, games, social networks, virtual worlds and other online or wireless services (accessible through various desktop, tablet and mobile web browsers, locally installed mobile/tablet/desktop applications and various API services that AETN may offer from time to time) (collectively, the "Websites").

"You" shall mean you, the user of the Website(s). By visiting or using the Websites, services, applications and any other pages, features or content on the Websites, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

About This Privacy Policy

This privacy policy (the "Privacy Policy") describes the information about you provide that AETN collects through the Websites and how this information is used, maintained and, in some cases, shared. AETN has provided this Privacy Policy to assist you in understanding the information that we collect, how we use it and the ways we maintain it, including the security of your personal information. By visiting or using the Websites, services, applications and any other pages, features or content on the Websites, you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

The Privacy Policy is applicable only to any personal information which is given by you to AETN ("User Information") while visiting the Websites, and does not apply to any information that AETN has received, obtained or may obtain offline or through other traditional means.

General Information

In order to enhance the content contained on the Websites, AETN may, either itself or through a third party, gather and store certain information about your visit. "General Information" is information about you or your activities through which you cannot be identified. This information may include some or all of the following items:

  1. The Internet Protocol ("IP") address of your Internet Service Provider ("ISP") and/or your computer, if it has its own static IP address. The domain name may also be collected. Your IP location information may be used during your visit to the Websites to serve you advertisements for goods or services available in your specific location, however, such information will not be collected or maintained by AETN except in aggregate form.
  2. The date, time, length of stay and specific AETN web pages, images, documents or forms accessed by you at such Website.
  3. Whether you are viewing any of the Websites for the first time, or are a return visitor.
  4. The Uniform Resource Locator ("URL") of the website or advertisement that referred you to any of the Websites.
  5. The search engine that referred you and any search strings or phrases entered into the search engine to find any of the Websites.
  6. Demographic information concerning your country of origin and language(s) used.
  7. The type and version of the Internet browser used to visit any of the Websites, the operating system on your computer and information regarding errors when viewing any of the Websites.

AETN collects this General Information and may use it to generate aggregate statistics about visitors to the Websites.

User Information

User Information (being personal information) is information through which you can be identified either by itself or in combination with other information that we hold. When using the Websites you will encounter areas such as games, social networks, competitions, shops or chat forums where you may be asked to enter User Information. Such User Information will only be used for the purposes stated at the collection point and/or in accordance with this Privacy Policy.

User Information that AETN may collect from you includes, but is not limited to, your name, postal address(es), telephone number(s), facsimile number(s), email address(es), date of birth, age, gender, occupation and any other information that you voluntarily provide. User Information is used by AETN for internal verification, to complete requested transactions, to ensure appropriate legal use of AETN's goods and/or services, to analyse and improve our current or future goods and/or services, to provide you notification about updates to the Websites, goods, services and data and to help provide you with technical support for AETN's goods and services.

Your User Information is collected from our Websites, through email and/or through online applications you complete, forums and message boards, blogs, requests for newsletters, requests for channel or show information, playing our games or in our virtual worlds, entering sweepstakes and prize promotions, taking surveys or polls, reporting problems and through any of your other activities with AETN. The User Information that AETN collects depends on the nature of your activities.

For example:

  1. Registration – in order to register and activate an account for any of our Websites, you will need to provide User Information such as your user name, email address, date of birth, nationality and postal/zip code. We strongly encourage you not to use any User Information in your username or password.
  2. Prize promotions – from time to time, AETN may present contests, special offers or other promotions, and in order for you to enter and win such promotions, you may need to provide User Information. The type and amount of User Information required will depend on the promotion. AETN will usually issue additional terms and conditions in connection with prize promotions.
  3. Voluntary submissions – information that you voluntarily submit on our "Contact Us" web page and via other surveys and feedback will require the disclosure of your first name and email address, may also include your telephone number and is used by AETN to enhance our Websites or to reply to your questions or comments.

User Information Use

Unless otherwise specified in this Privacy Policy or unless legally required to do so, AETN shall not sell, rent or otherwise transfer or disclose your User Information to unaffiliated third parties without your approval. This Privacy Policy excludes data that may be stored or transmitted to or from the service provider hosting the Websites.

In addition to those uses set forth above, AETN may hire companies to help provide products or services, or as needed to assist in the completion of transactions you request. In those instances, there is a need to share your information with these third parties. AETN may also work with other companies who help either to gather your information or to communicate with you. If applicable, you will have the opportunity to indicate whether you would like to "unsubscribe" from receiving promotional and/or marketing information about other products, services and offerings from AETN and/or any third parties. Your unsubscribing from receiving promotional and/or marketing information from us and/or third parties will not apply to sharing by AETN of your User Information with any of these third parties. Nonetheless, except as separately permitted by other provisions of this Privacy Policy, these third parties are allowed to gather, receive and use your information only for the purposes described herein or as required by law.

AETN may make bulletin boards, chat rooms, job listing areas, message boards, news groups and other community services available to you on the Websites. Please understand that any information that is disclosed by you in these areas becomes public information. When you disclose such information in a bulletin board, message board, chat room, blog or any other public forum, you do so at your own risk. AETN has no control over its use and you should exercise caution when deciding to disclose your User Information or any other information about yourself. The information presented in these areas reflects the views of the individual users or hosts and does not necessarily reflect the views of AETN or any of its affiliates. AETN reserves the right (but has no obligation) to monitor, control, restrict and suspend the use of bulletin boards, message boards, chat rooms, blogs or other public forums on the Websites.

AETN may also disclose your User Information if: (a) your information is subject to disclosure in response to judicial or governmental warrants or orders served on AETN; (b) your information is subject to disclosure to protect AETN's rights or property, to enforce the provisions of this Privacy Policy and/or AETN's Terms and Conditions and/or to prevent harm to yourself or to another; or (c) your information is subject to disclosure or transfer if AETN or its business is sold or offered for sale to another entity or individual(s), a petition for relief is filed under relevant bankruptcy laws for or against AETN or if AETN becomes subject to an order of appointment of a trustee or receiver. AETN reserves the right to release and/or use all information contained within our databases, access logs or other records concerning you if you violate this Privacy Policy, our Terms and Conditions or other rules, policies, notices, agreements or guidelines, or if you intentionally or unintentionally partake (or are reasonably suspected of partaking) in any illegal activity, including but not limited to hacking, even without a warrant or other court order, in response to court and governmental orders, disclosure requests and as otherwise required by law and/or to initiate our own legal proceedings. AETN cooperates with law enforcement agencies in identifying those who may be using the Websites (or any part thereof) for illegal activities. AETN also reserves the right to report any suspected illegal activity to law enforcement individuals or to entities for investigation or prosecution.

AETN may take your User Information and make it non-personally identifiable, either by combining it with information about other individuals (aggregating your information with information about other individuals), or by removing characteristics (such as your name) that make the information personally identifiable to you (de-personalizing your information). Given the nature of this information, there are no restrictions under this Privacy Policy upon the right of AETN to aggregate or de-personalize your personal information, and AETN may use and/or share with third parties the resulting non-personally identifiable information in any manner in AETN's sole discretion.

In addition to its own use, AETN may pass your User Information to third party fulfilment companies, web hosting companies, customer support specialists, data analysis firms, email service providers and/or any of their authorized agents who provide the goods or services requested to meet your needs.

AETN may also provide your email address to vendors that it deems provide goods or services which you may need. For new users of the Websites after 2 July 2014, AETN will only provide your email address to such vendors if AETN has your consent to do so.

AETN may also use your User Information, or a portion thereof, to send you marketing materials, channel and/or show information, vendors with information that you may need, special event information, AETN newsletters or advertisements and/or information that AETN thinks may be of interest to you ("Marketing Materials"). For new users of the Websites after 2 July 2014, AETN will only send you Marketing Materials if we have your consent to do so. If you receive Marketing Materials, you can request not to receive the Marketing Materials by following the unsubscribe instructions included in the Marketing Materials or by contacting AETN at the email address below to request that you not be sent any or all of the Marketing Materials.

AETN may from time to time engage the services of third party ad service providers, who may collect non-personally identifying information about you when an advertisement is on the page you are viewing, or when you interact with one of the advertisements. These third party ad service providers and AETN may use your non-personally identifying information to determine what types of advertisements you might like to see on our Websites, as well as advertisements on third party websites. This non-personally identifiable information can be collected by AETN or a third party ad service provider through technical means such as cookies, flash cookies and/or session ID cookies. AETN and its third party ad service providers may collect this non-personally identifiable information for these purposes unless you opt-out of such collection. You can opt-out by changing your cookie settings in your web-browser settings.

In addition, AETN may work with third parties to help us track the advertisements delivered to you, for research and for analytics purposes, and may collect non-personally identifying information about you through technical means such as cookies, web beacons and other technologies. AETN does not share any of your personally identifying information with these third parties.

Please note that AETN does not have access to the information that these third parties may collect about your interests to deliver relevant advertising to you, and the information practices and policies of such third parties are not covered by this Privacy Policy.

AETN reserves the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of the Websites and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners. AETN will provide only aggregated data from these analyses to third parties.

Transferring User Information Outside Of Singapore

AETN may transfer your information outside of Singapore to AETN's group companies and/or to third parties for the purposes set out in this Privacy Policy. We will work with such group companies and third parties to make sure they have reasonable and appropriate security arrangements in place.


The use of "Cookies" is a standard practice among websites. A Cookie is a small text file that is placed on your computer to uniquely distinguish your visit to a website. Cookies are most often used to track specific information regarding your activity on a particular website.

When you visit our Websites, we place a Cookie in a directory of your computer's hard drive. The information that Cookies collect includes the date and time of your visit and your registration information. Cookies offer you many conveniences for our Websites. For example, they allow AETN to recognize certain information, such as your browser type, so we know if you can view certain plug-ins like Macromedia Flash files. They also allow us to streamline your visit to the Websites based on your previous visits.

Cookies may be either permanent or temporary. AETN uses both temporary and permanent cookies. A temporary or "session" Cookie is placed on your computer during your visit to any of our Websites and is deleted when you exit your Internet browser and/or turn off your computer. A permanent or "persistent" Cookie means that the Cookie stays on your hard drive until you delete it. You can delete our permanent Cookie at any time by following the instructions contained in your browser's help file, or by contacting the company providing your browser's technical support. AETN does not use cookies to store information such as identity card numbers or any other highly sensitive User Information.

You may configure your browser to accept or deny Cookies from our Websites. However, disabling or denying Cookies from our Websites may render parts of them inaccessible or may cause certain web pages not to properly load. There are also several services and websites which allow you to visit websites, including our Websites anonymously. Again, you may not be able to access or use all of the web pages for the Websites if you use these anonymizing services or websites.

Web Beacons

AETN may use "Web Beacons," sometimes referred to as "clear gifs" or "web bugs," which is another way (instead of Cookies) to help personalize your experience on the Websites. Web Beacons are typically invisible to you and are generally embedded in very small clear graphics files. We may use Web Beacons to monitor certain non-personally identifiable information about you, including the URL of the page from which the Web Beacon originated, the type of browser used, the IP address of your computer and the time you viewed the Web Beacon. We may also use Web Beacons to assist our third party advertising and/or content companies in providing the content they believe you want to see. Web Beacons are also used to allow such third parties to determine how many people view the advertisements and/or click through, and to assist in serving and managing advertisements and content. While Web Beacons do not collect User Information, the information collected by them may be used in conjunction with Cookies to identify aggregate information about our Website users.

Contact by AETN

You do not have to participate in AETN's mailing lists (newsletters) in order to use the Websites. However, if you elect not to receive such newsletters, you may miss valuable information on AETN, its channels and shows and/or its goods or services. AETN will not contact you nor send you marketing materials unless you have accepted to receive such contact or information (i.e., you have not opted out).

Maintenance of User Information

You may notify AETN of any updates, amendments and corrections to previously collected User Information by emailing us at AETN will use reasonable efforts to correct your information and our records upon verification of the requested change. Further, upon your request, AETN will use commercially reasonable efforts to delete your User Information from its database; however, it may be impossible to delete your entry entirely without some residual information because of backups and records of deletions. If you no longer wish to receive email or postal notifications about our Websites, goods, services or special promotions, please let us know by emailing us at and specifying which notifications you no longer wish to receive. In addition, you should provide your exact name and address so that we can ensure that you stop receiving the notifications that you no longer wish to receive.

Public Information

You decide what User Information you make available to other users of our Websites, including in or on our bulletin boards, message boards, chats, blogs, posts and other disclosures. All users of our Websites should be aware that information you make available via these disclosures is public and not private. AETN is not responsible for and cannot control the actions of others who will have access to this information, therefore, we do not and cannot guarantee that the information you disclose in this manner will not be viewed by unauthorized persons.

AETN may provide security measures that are designed to restrict access to certain portions of the Websites, such as private chat rooms, restricted forums or instant messaging, but AETN cannot and is not responsible for circumvention of these security measures or for further distribution or use of any information you disclose in public areas by others. We may also provide you tools to edit and remove the information or materials you make available on our Websites, but even after removal, copies of any information you post may remain viewable in cached, archived or otherwise saved media that is outside the control of AETN. You are solely responsible for any information and materials that you choose to make available on public areas of our Websites.


AETN does not knowingly solicit or collect information from children (minors younger than thirteen (13) years of age). If you are the parent or guardian of a child under the age of eighteen (18), or the legal age of contract majority, and have authorized your child to use your computer, we urge you to instruct your child never to give out his or her real name, address, phone number, email address or other personally identifying information while on our Websites. There are no computer applications on our Websites which allow for the determination of your age. If AETN discovers that User Information of a child under 13 has been collected, AETN will take reasonable steps to delete this information. All information volunteered to AETN will be treated the same as information given by an adult. AETN recommends that the Internet browsing behaviour of any child should be carefully supervised by a responsible adult at all times.

Links to Other Websites

Our Websites may contain links to or integrations with other websites, including but not limited to Facebook, Twitter, etc., whose information practices may be different than ours. Neither AETN, nor any of its officers, directors, partners, affiliates, subsidiaries, employees, agents, representatives, vendors or suppliers is responsible for the content, privacy policies, products, services, reliability, viewpoint or accuracy of information on any such websites. We do not control and are not responsible for the collection of personal information by third party websites, including websites owned or controlled by our preferred advertisers, vendors and/or websites not controlled or authorized by AETN. Third party websites that are accessed through links on our Websites or integrations with other websites have separate privacy policies. We have no responsibility or liability for the policies implemented by third parties on their websites. You should contact those third parties directly to ask questions about their privacy policies.
If you enter or choose to leave our Websites via links to other non-AETN websites, your visits and actions on those websites are not covered by this Privacy Policy.


The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative and physical security measures to protect your information from unauthorized access and improper use. AETN makes access to your User Information subject to certain security measures, including technological controls such as "firewalls," in accordance with industry standards. When the use of an AETN web page involves the transmission of User Information or confidential information, AETN may use Secure Socket Layer ("SSL") technology to establish a secure connection between your computer and AETN. SSL allows the transmission of encrypted information from your computer to AETN and back again and is currently the industry standard for Internet platform security. From time to time, we review our security procedures in order to consider appropriate new technology and methods.

Please be aware that no data transmission over the Internet can be guaranteed to be 100% secure, so while AETN strives to protect your User Information, AETN cannot ensure or warrant the security of any information that you voluntarily give to AETN.

AETN reserves the right to monitor all network traffic to our Websites to identify and/or block unauthorized attempts or intrusions to upload or change information or cause damage to any of our Websites in any manner. Anyone using any of our Websites expressly consents to such monitoring.

Governing Law/Transmission of Information

Our Websites are controlled and operated from our offices within Singapore. By choosing to visit our Websites or otherwise provide information to AETN, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of Singapore.

If you are accessing our Websites from any location with regulations or laws governing personal data collection, use or disclosure that differ from Singapore laws or regulations, please note that through your continued use of our Websites, which is governed by the laws of Singapore and this Privacy Policy, you are transferring User Information to Singapore and you consent to that transfer and any associated processing.


AETN reserves the right, at any time, to modify, alter, or update this privacy policy and any changes shall be notified to all users. If you continue to access and/or use any of the Websites after the effective date of such changes, then such access and/or use will be deemed an acceptance of and an agreement to follow and be bound by the terms as changed. The revised Privacy Policy supersedes all previous notices or statements regarding the Websites. For this reason, we encourage you to review this Privacy Policy any time you access or use the Websites, and we recommend that you print out a copy for your records.

How to contact us

If you have any questions or concerns about this Privacy Policy, you may contact AETN's Data Protection Officer by email: